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Customer Service Representative

Job Description
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Basic Function
Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on instore sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Reporting
Reports directly to the General Manager (or Sales Manager with GM direction)
Primary Responsibilities
The Acquisition and Maintenance of Customers
Accept and process current customer payments
Process Order Forms and references
Input customer information into the store computer for new lease agreements
Update customer information and account status in the store's computer system
Answer incoming telephone calls and route them to appropriate personas per the first up system
File and maintain customer folders and records
Assist customers on the showroom floor
Direct customer opportunities immediately to the Sales Manageras it relates to sales and service
Maintain the appearance and organization of the customer transaction counter
Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management
Maintain regular mailing campaign
Other tasks as assigned by management
Position requires
Excellent interpersonal skills are required for daily customer contact
Professional appearance
Computer operations ability
Good communication skills
Excellent organizational skills
Excellent telephone etiquette
Strong sales skillsshowroom and telephone
High energy level
Able to lift 50 lbs.
Preemployment
Successful reference check and verification, drug screen, criminal background investigation and required



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